Citizen Requests & Inquiries

The Town of Provost and its Council recognize the need for two-way communication with its citizens.  The Town of Provost has established a practice which will ensure that requests, inquiries or complaints regarding civic affairs are given proper consideration and are dealt in a fair, open and timely manner.

Any complaint against a Town of Provost employee(s) will be considered in a professional manner and take into account the protection of personal information of the employee(s). Members of the public who submit an inquiry or complaint will receive a written response.

Given the public nature of council and committee meetings, an individual writing to council or to the administration of a municipality may have a reasonable expectation that their correspondence, including their name and address, could be disclosed at a public council or committee meeting.  Personal information such as telephone numbers, email addresses and any other personal details will be removed from public viewing.

There are multiple ways that a citizen can engage with council and administration.  Council will receive correspondence by written letter, email and through the form below, which will go directly to the Council Liaison.

Freedom of Information Protection of Privacy Act (FOIP)

The personal information that you provide to the Town of Provost is collected under the authority of the Alberta Freedom of Information and Protection of Privacy (FOIP) Act – Section 33(c). The information will be used for the purpose of addressing citizen requests, inquiries and complaints. Collected personal information is protected from unauthorized access, collection, use, and disclosure in accordance with the FOIP Act, and can be reviewed and corrected upon request. Questions regarding the collection of personal information can be directed to: FOIP Coordinator, Town of Provost, 4904 51 Ave, Provost, AB T0B 3S0, Tel (780) 753-2261.