Emergency Services

Six Things to Tell the Operator When You Need Help:

1. Who you need – Police, Fire or Ambulance
2. Where you need the help (your address)
3. What is happening now
4. How did it happen
5. When did it happen
6. Your name

Helpful Hints:

• Teach everyone in your family how to make emergency calls.
• If you accidentally call 911, stay on the line so the operator knows that help is not needed; otherwise, the operator will notify the Police to investigate.

• For road closures and access, the data from 511 Alberta. This is live data and updated as situations changes. There is webpage and App.
• Wildfire status: https://www.alberta.ca/wildfire-status.aspx – This is the general webpage.

Alberta Wildfire Status Dashboard – this is live data –

• The Alberta Emergency Alerts – there is the App through your mobile device but there is also a webpage – https://www.alberta.ca/alberta-emergency-alert.aspx
• If you want to receive all alerts, please select “Alberta”.
• WeatherCAN – local weather conditions/air quality/heat alerts – please use this. The Alberta government has a protocol and partnership with Environment and Climate Change Canada and would be the latest and greatest source of information.
• Emergency Offers Supports – Albertans and our business communities continue to be generous in offering donations and services, so thank you! If you have offers of help, beyond the incident, please make sure you provide that information to EmergencySupportOffers@gov.ab.ca

Six Things to Tell the Operator When You Need Help:

1. Who you need – Police, Fire or Ambulance
2. Where you need the help (your address)
3. What is happening now
4. How did it happen
5. When did it happen
6. Your name

Helpful Hints:

• Teach everyone in your family how to make emergency calls.
• If you accidentally call 911, stay on the line so the operator knows that help is not needed; otherwise, the operator will notify the Police to investigate.

Have the following information by your phone:

• The 911 number
• Your address
• Your phone number
• Directions to your home from the Police Station and Fire Hall

Call 911 for emergencies

Provost RCMP detachment 

5012 53 Ave, Provost AB T0B3S0

Non-emergency line

+1 780-753-2214

Administration line

+1 780-753-2215

KPROVOST@rcmp-grc.gc.ca

Start your exciting and challenging career at www.rcmp-grc.ca/careers

In case of fire call 911.

Provost Fire department

3911 53 Ave, Provost, AB, Canada, Alberta

+1 780-753-1918

 

Call 911 for emergencies 

Provost Health Centre (Provost hospital)

5003 54 Ave, Provost, AB, Canada, Alberta

+1 780-753-2291

Ambulance/Alberta Health Services

Provost Ambulance is a Basic Life Support Service.

 Contact:

Chris Jardine PCP

Acting Manager, EMS Operations

Central Zone, District 1 & 4

Cell:  (780) 608-6413

chris.jardine@ahs.ca

Alberta Health Services

www.albertahealthservices.ca

While all utilities do their very best to maintain their services, from time to time there are events that interrupt that service.

Things to do in a power outage:

• Check with your neighbours to see if they have electricity.
• If it is a neighbourhood power outage, unplug all appliances to avoid damage from a power surge when the power is restored. Shut off all lights except one to signal the return of power. Shut off computer equipment.
• If your service has been interrupted contact FORTIS (310-9473)
• Report all downed power lines to FORTIS and 911. Remember – downed wires are live so stay away from them.
• Turn on your battery powered radio and tune it to a local radio station.
• If your home is the only one in the neighbourhood without power, the problem could be in your residence. Know the location and type of service in your home (fuse box or circuit breaker panel) and know how it works. If you do not know how to change a fuse or re-set the breaker, contact FORTIS or a professional electrician.
• Natural gas furnaces Contact ATCO for information, 1-800-511-3447.
• Be aware that food in freezers may thaw during extended power outages.
• Do not use the telephone; you may tie up the phone lines.

Shelter in place is the practice of going or remaining indoors during the release of an airborne hazardous material or other situation, as opposed to evacuating the area.

Things to do to shelter in place:

• Go indoors and stay there
• Close all outside doors and every door inside the building
• Close all windows
• Do not use bathroom vents or kitchen vents
• Set thermostats so air conditioners, furnaces and hot water heaters will not come on

Do not use fireplaces. Close all dampers

• Do not operate clothes dryer
• Shelter in an inside room away from windows and doors if possible
• Reduce or avoid smoking as it contaminates the air
• Do not leave the building until told to do so
• Use the telephone only in the event of an emergency; you may tie up the phone lines
• Stay tuned to local television or radio for information

Things to do for added protection:

• Seal the cracks around the doorway with wide tape and a rolled up damp towel at the floor space.
• If there is a window, tape a piece of plastic over the window to seal it.
• Be prepared ahead of time by cutting a piece of plastic to the window size and storing it and some tape in your Shelter in Place.

It is imperative you stay indoors, especially if you see a cloud, vapour or smoke from the hazardous material outdoors or you can smell it indoors. You will be safer inside. Stay tuned to local television or radio for information.

Things to do if you are in a vehicle and encounter an airborne hazardous material release:

• Move away from the “danger area” and avoid visible clouds.
• Turn on your radio and follow all instructions from emergency services personnel. If it is a flammable material you will be required to shut off your vehicle and evacuate the area.
• Close all windows and air vents. Shut off the heater or air conditioner so that it is not blowing air.
• In most cases you are safer to drive from the area than to try and wait it out in a vehicle.
• If you can not drive out of the “danger area,” shut off your vehicle and wait with the radio on. Turn on your hazard lights and use your horn and headlights to attract attention.

Personal Preparedness
Disaster can strike quickly and without warning. It can force you to evacuate your neighbourhood or confine you to your home. What would you do if you did not have water, gas, electricity or telephones after a major emergency? In the event of a large-scale incident, first response resources may quickly become overwhelmed you can aid municipal recourses through preparation. To ensure the safety and well-being of you and your family, you should prepare now to take care of your own basic needs for at least the first 72 hours (link to list in preparedness) following a major disaster.

Emergency Preparedness Booklet
Coming Soon, inquire at the Town Office.

• If a disaster strikes, remember to:
  Remain calm and patient. Put your plan into action.
• Check for injuries.
• Give first aid and get help for seriously injured people.
• Listen to your battery-powered radio or television for news and instructions from local authorities.
• Evacuate, if advised to do so. Wear suitable clothing and sturdy shoes.
• Check for damage in your home.
• Use flashlights. Do not use matches, lighters or turn on electrical switches. The potential for a gas leak resulting from the pilot light which has gone out on your hot water heater or furnace can cause an explosion due to leaking gas.
• Check on your neighbours, especially elderly or disabled persons.
• Make sure you have an adequate water supply in case service is cut off.
• Stay away from downed power lines.
• Confine or secure your pet.
• Visit the Emergency Preparedness Week website at www.epweek.ca

Additional Links

• www.publicsafety.gc.ca
• www.redcross.ca
• www.weatheroffice.ec.gc.ca 
• Visit the Emergency Preparedness Week website at www.epweek.ca
• www.municipalaffairs.gov.ab.ca
• www.provost.ca/fcss/disaster.htm