Emergency Services

Emergency Wild fire

Six Things to Tell the Operator When You Need Help:

  1. Who you need – Police, Fire or Ambulance
  2. Where you need the help (your address)
  3. What is happening now
  4. How did it happen
  5. When did it happen
  6. Your name

Helpful Hints:

  • Teach everyone in your family how to make emergency calls.
  • If you accidentally call 911, stay on the line so the operator knows that help is not needed; otherwise, the operator will notify the Police to investigate.

Alberta Wildfire Status Dashboard – this is live data –

  • The Alberta Emergency Alerts – there is the App through your mobile device but there is also a webpage – https://www.alberta.ca/alberta-emergency-alert.aspx
    • If you want to receive all alerts, please select “Alberta”.
  • WeatherCAN – local weather conditions/air quality/heat alerts – please use this. The Alberta government has a protocol and partnership with Environment and Climate Change Canada and would be the latest and greatest source of information.
  • Emergency Offers Supports – Albertans and our business communities continue to be generous in offering donations and services, so thank you! If you have offers of help, beyond the incident, please make sure you provide that information to EmergencySupportOffers@gov.ab.ca
    Call 911 for ambulance, fire or police

    Six Things to Tell the Operator When You Need Help:

    1. Who you need – Police, Fire or Ambulance
    2. Where you need the help (your address)
    3. What is happening now
    4. How did it happen
    5. When did it happen
    6. Your name

    Helpful Hints:

    • Teach everyone in your family how to make emergency calls.
    • If you accidentally call 911, stay on the line so the operator knows that help is not needed; otherwise, the operator will notify the Police to investigate.

    Have the following information by your phone:

    • The 911 number
    • Your address
    • Your phone number
    • Directions to your home from the Police Station and Fire Hall
    Royal Canadian Mounted Police

    Call 911 for emergencies

    Provost RCMP detachment 

    5012 53 Ave, Provost AB T0B3S0

    Non-emergency line
    +1 780-753-2214
    Administration line
    +1 780-753-2215

    Start your exciting and challenging career at www.rcmp-grc.ca/careers

    Provost Fire Department

    In case of fire call 911.

    Provost Fire department

    3911 53 Ave, Provost, AB, Canada, Alberta
    +1 780-753-1918
    Ambulance/Alberta Health Services

    Call 911 for emergencies 

    Provost Health Centre (Provost hospital)

    5003 54 Ave, Provost, AB, Canada, Alberta
    +1 780-753-2291

    Ambulance/Alberta Health Services

    Provost Ambulance is a Basic Life Support Service.


    Chris Jardine PCP

    Acting Manager, EMS Operations

    Central Zone, District 1 & 4

    Cell:  (780) 608-6413


    Alberta Health Services


    Loss of Utilities

    While all utilities do their very best to maintain their services, from time to time there are events that interrupt that service.

    Things to do in a power outage:

    • Check with your neighbours to see if they have electricity.
    • If it is a neighbourhood power outage, unplug all appliances to avoid damage from a power surge when the power is restored. Shut off all lights except one to signal the return of power. Shut off computer equipment.
    • If your service has been interrupted contact FORTIS (310-9473)
    • Report all downed power lines to FORTIS and 911. Remember – downed wires are live so stay away from them.
    • Turn on your battery powered radio and tune it to a local radio station.
    • If your home is the only one in the neighbourhood without power, the problem could be in your residence. Know the location and type of service in your home (fuse box or circuit breaker panel) and know how it works. If you do not know how to change a fuse or re-set the breaker, contact FORTIS or a professional electrician.
    • Natural gas furnaces Contact ATCO for information, 1-800-511-3447.
    • Be aware that food in freezers may thaw during extended power outages.
    • Do not use the telephone; you may tie up the phone lines.
    Shelter in Place

    Shelter in place is the practice of going or remaining indoors during the release of an airborne hazardous material or other situation, as opposed to evacuating the area.

    Things to do to shelter in place:

    • Go indoors and stay there
    • Close all outside doors and every door inside the building
    • Close all windows
    • Do not use bathroom vents or kitchen vents
    • Set thermostats so air conditioners, furnaces and hot water heaters will not come on

    Do not use fireplaces. Close all dampers

    • Do not operate clothes dryer
    • Shelter in an inside room away from windows and doors if possible
    • Reduce or avoid smoking as it contaminates the air
    • Do not leave the building until told to do so
    • Use the telephone only in the event of an emergency; you may tie up the phone lines
    • Stay tuned to local television or radio for information

    Things to do for added protection:

    • Seal the cracks around the doorway with wide tape and a rolled up damp towel at the floor space.
    • If there is a window, tape a piece of plastic over the window to seal it.
    • Be prepared ahead of time by cutting a piece of plastic to the window size and storing it and some tape in your Shelter in Place.

    It is imperative you stay indoors, especially if you see a cloud, vapour or smoke from the hazardous material outdoors or you can smell it indoors. You will be safer inside. Stay tuned to local television or radio for information.

    Things to do if you are in a vehicle and encounter an airborne hazardous material release:

    • Move away from the “danger area” and avoid visible clouds.
    • Turn on your radio and follow all instructions from emergency services personnel. If it is a flammable material you will be required to shut off your vehicle and evacuate the area.
    • Close all windows and air vents. Shut off the heater or air conditioner so that it is not blowing air.
    • In most cases you are safer to drive from the area than to try and wait it out in a vehicle.
    • If you can not drive out of the “danger area,” shut off your vehicle and wait with the radio on. Turn on your hazard lights and use your horn and headlights to attract attention.
    How to Prepare

    Personal Preparedness
    Disaster can strike quickly and without warning. It can force you to evacuate your neighbourhood or confine you to your home. What would you do if you did not have water, gas, electricity or telephones after a major emergency? In the event of a large-scale incident, first response resources may quickly become overwhelmed you can aid municipal recourses through preparation. To ensure the safety and well-being of you and your family, you should prepare now to take care of your own basic needs for at least the first 72 hours (link to list in preparedness) following a major disaster.

    Emergency Preparedness Booklet
    Coming Soon, inquire at the Town Office.

    • If a disaster strikes, remember to:
      Remain calm and patient. Put your plan into action.
    • Check for injuries.
    • Give first aid and get help for seriously injured people.
    • Listen to your battery-powered radio or television for news and instructions from local authorities.
    • Evacuate, if advised to do so. Wear suitable clothing and sturdy shoes.
    • Check for damage in your home.
    • Use flashlights. Do not use matches, lighters or turn on electrical switches. The potential for a gas leak resulting from the pilot light which has gone out on your hot water heater or furnace can cause an explosion due to leaking gas.
    • Check on your neighbours, especially elderly or disabled persons.
    • Make sure you have an adequate water supply in case service is cut off.
    • Stay away from downed power lines.
    • Confine or secure your pet.
    • Visit the Emergency Preparedness Week website at www.epweek.ca
    Other helpful emergency numbers and links
    Service Phone Number
    Poison Centre 1-800-332-1414
    Weather Information (780) 875-7709
    Emergency Management Alberta Toll free 310-0000
    THEN 780-422-9000
    Environmental Accidents 1-800-222-6514
    Natural Gas (ATCO) Concerns 1-800-511-3447
    Power (FORTIS) Concerns 310-9473
    Town of Provost Public Works  (780) 753-8213
    Town of Provost Disaster Services (780) 753- 2261

    Additional Links

    RCMP Special Event

    Career Presentation April 30, 2024 at the Provost RCMP Detachment

    Emergency Management

    Service Links

    What we do?

    • Develop comprehensive emergency plan
    • Respond to disaster situations
    • Education
    • Ensuring the safety of Provost and area residents
    • Work with the business community and public institutions


    Kurtis Klein, Director of Emergency Management
    Phone: (780) 753-2261 or e-mail: dem@townofprovost.ca

    David Connauton, Deputy Director
    Phone: (780) 753-2261 or e-mail: cao@townofprovost.ca

    Did you know that if there was an emergency and there was a need to leave your home, or if you were ordered to evacuate, the Provost Recreation & Culture Centre is the Emergency Reception Centre which is where you will be directed to go, unless otherwise notified by an emergency press release or State of Emergency release. The other very important thing to do is if you decided to leave the community on your own please stop at the Reception Centre and register your name (s) so that the community and or anyone who may be concerned about you and or your family know that you are safe.